Returns & Exchanges
You may cancel an order from your account before it is shipped. Please note that if the item is made-to-measure you may only be able to cancel the order before it is shipped provided that the garment hasn’t been altered or made yet.
If you receive an item and wish to return it for any reason you must inform the Seller in writing within 14 days of receiving the item.
You may also return any item to the Seller within 28 days if the item becomes faulty.
The Seller will then provide you instructions on how to return your item and once your item is received back, they will process your refund through Paypal.
Return postage is your responsibility unless the item is incorrect or faulty, in which case the Seller will refund the return postage. If you cancel your contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 any standard shipping charges that you have paid to receive your purchase will be included as part of your refund.
Please note that the Seller may refuse a refund if the garment has been made according to your precise measurements ie) made-to-measure. The items you return must be unworn and in their original condition save for your right to inspect the goods and try on the garments. It is your responsibility to ensure that you package the returned goods adequately so that it arrives back to the Seller undamaged.
If you have any further questions on returns, refunds or cancellations please contact the Seller.
For any inquiries or in case you have the need to contact us personally, you can find us in our office placed here, in the address below.[ + ] Rua Alfredo Allen, n.º455/461